Outcome-driven transformation
Every initiative reduces administrative burden, improves access, and strengthens care continuity.
Healthcare organizations often struggle with legacy systems, manual workflows, and fragmented Enterprise Resource Planning systems that slow down decision-making and increase costs.
Providence’s Digital Enterprise Operations helps transform this landscape.
Our Process Intelligence and Automation Framework identifies bottlenecks, and auto-executes fixes across business functions. We automate routine tasks, connect silos and build resilient systems that free the workforce to focus on what matters most – patient care.
We power enterprise functions across Finance, HR, and Supply Chain with standardized, insight-driven, and AI-enabled operations that deliver efficiency and scale.
Delivering uninterrupted enterprise performance through an integrated Service Desk offering, and Mission Control, powered by predictive monitoring, automation, and self-healing capabilities.
Accelerating transformation with intelligent automation, low-code platforms, and scalable frameworks that enhance speed and, improve resilience. This optimizes costs and performance across the enterprise.
Our 4-step model turns complex enterprise systems into connected, automated, and accountable operations:
Automation and AI streamline HR, finance, and supply-chain workflows, freeing caregivers to focus on care.
Unified digital platforms speed onboarding and performance management while improving caregiver engagement.
Automation-first operations and shared-service models reduce complexity and accelerate business performance.
Predictive analytics turn operational data into insights that empower leaders and protect care continuity.
Centralized monitoring and always-on cloud operations ensure reliability, compliance, and seamless growth across the enterprise.
Automation and AI streamline HR, finance, and supply-chain workflows, freeing caregivers to focus on care.
Unified digital platforms speed onboarding and performance management while improving caregiver engagement.
Automation-first operations and shared-service models reduce complexity and accelerate business performance.
Predictive analytics turn operational data into insights that empower leaders and protect care continuity.
Centralized monitoring and always-on cloud operations ensure reliability, compliance, and seamless growth across the enterprise.
Faster technology support keeps caregivers focused on patients, not digital delays.
Providence transformed its Service Desk into a follow-the-sun, 24×7 digital support model serving 123,000 caregivers across 51 hospitals through voice, chat, and web channels.
Using ServiceNow, Genesys, AI call-summarization and Nexthink, caregivers now experience faster triage, proactive issue remediation, and a unified support experience across the system.
This improved first call resolution from 70% to 80%, reduced wait times from 300 to 90 seconds, saved 3500 hours annually from automated call summarization, and BioMed device resolution across 400K+ devices by 50%.
Reliable systems help protect uninterrupted patient care.
Providence established a centralized command center, providing enterprise-wide visibility and predictive monitoring to keep critical clinical and operational systems available and stable.
The command center achieved 40% reduction in major outages, 50% reduction in overall incidents, assured 99.95% availability across critical applications and brought in 99% success rate for changes deployed into production.
Stronger financial operations help health systems allocate resources where they are needed most.
Providence launched Finance Shared Services to create standardized processes, consistent governance, and intelligent automation across the finance function, projected to achieve 27% reduction in cost of service in 3 years, 30-40% faster monthly close cycle, higher balance sheet accuracy, and stronger internal controls, while enabling faster decision making through unified reporting.
Every hour saved in administration returns time to caregivers and operational teams.
Robotic Process Automation, Test Automation, and Agentic AI streamlined enterprise resource planning workflows across finance, supply chain, human resources, payroll, and real estate, including non–purchase order invoice routing, duplicate invoice handling, workforce data processing, union payroll reporting, journal entry validation, lease reclassification, and asset coding.
This has eliminated manual effort, reduced errors, accelerated decision-making, and improved caregiver experience. 75 RPA and 250 Test Automation bots deployed, saving 74.4L hours in automated workflows, 5500 hours in testing, reduced accounting errors and discrepancies by 70%.
UIPath for RPA, ServiceNow workflows, PowerBI, Telemetry
Microsoft 365 (Teams, SharePoint, OneDrive) embedded into workflows for seamless productivity.
Integrates with Epic and other EHRs so supply chain, staffing, and finance directly support caregiver needs.
Every integration meets Federal and state healthcare regulations including HIPAA, and labor law requirements.
UIPath for RPA, ServiceNow workflows, PowerBI, Telemetry
Microsoft 365 (Teams, SharePoint, OneDrive) embedded into workflows for seamless productivity.
Integrates with Epic and other EHRs so supply chain, staffing, and finance directly support caregiver needs.
Every integration meets Federal and state healthcare regulations including HIPAA, and labor law requirements.
Oracle Cloud, UKG Pro for workforce scheduling and productivity, ERP for Finance, HR, and Supply Chain; ServiceNow for HR and ITSM; Microsoft Dynamics CRM and Genesys for patient contact centers.
